hv999 Privacy
Policy

hv999 collects personal data from players in Bangladesh through several channels: directly when you register an account, when you use our Services, when you contact our support team, and automatically through the technical operation of our platform. We only collect data that is necessary, relevant, and proportionate to the purposes described in this Policy.

1.1 Account Registration Data

When you create an hv999 account, we collect the following information:

• Full legal name (as it appears on your national identity document)
• Date of birth (used to verify you meet the 18+ age requirement)
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Mobile phone number (used for SMS OTP verification and account security)
• Email address (used for account communications and recovery)
• Chosen username and encrypted password hash

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, hv999 is required to verify your identity. During KYC, we may collect:

• Scanned copy or photograph of your Bangladesh National Identity Card (NID), valid passport, or driving licence
• Selfie photograph for face-matching verification
• Proof of residential address such as a utility bill or bank statement (dated within the last three months)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)

1.3 Financial Transaction Data

When you make deposits or request withdrawals, hv999 records:

• Deposit amounts, dates, times, and the payment channel used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, etc.)
• Withdrawal requests, amounts, processing status, and destination payment details
• Transaction reference numbers issued by the payment provider

hv999 does not store full card numbers or mobile banking PINs. Payment credentials are handled directly by your chosen payment provider and are not transmitted to or stored on hv999 servers.

1.4 Gaming Activity Data

As you use the hv999 platform, we automatically record:

• Games played, bet amounts, win/loss outcomes, and session duration
• Bonus balances credited, wagering progress, and bonus expiry status
• Sports betting selections, odds accepted, and settlement outcomes
• Crash game round results and participation history

This data is used to calculate account balances accurately, resolve disputes, detect suspicious betting patterns, and provide personalised game recommendations.

1.5 Technical and Device Data

Our servers and analytics systems automatically collect certain technical data when you access hv999.vip:

• IP address (used for geolocation, fraud detection, and regulatory compliance)
• Device type, operating system, and browser version
• Screen resolution and language settings
• Pages visited, time spent on each page, click events, and navigation path
• Referring URL (how you arrived at hv999.vip)

1.6 Communications Data

When you contact hv999 customer support by email or live chat, we retain a record of the conversation including your messages, support agent responses, timestamps, and any attachments you provide. This record is kept to ensure continuity of service and to resolve any subsequent disputes related to the support interaction.

hv999 does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to handle your data securely and in accordance with this Privacy Policy.

3.1 Payment Processing Partners

To process deposits and withdrawals, hv999 shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. The data shared is limited to what is required to complete the transaction (such as your registered mobile number or bank account reference). Each payment partner operates under its own data protection policy and is independently responsible for the security of data processed on its own systems.

3.2 Game Software Providers

Game studios whose titles are available in the hv999 casino lobby — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your player session token and anonymised player ID to initialise and operate their games. These studios do not receive your full name, contact details, or financial information. All game providers are contracted to use player session data solely for the purpose of delivering the requested game.

3.3 Identity Verification Services

hv999 may use a third-party KYC verification service to validate the authenticity of identity documents submitted during the verification process. Any such service provider is contractually prohibited from using your KYC data for any purpose other than identity verification for hv999 and is required to delete your document images after the verification process is complete.

3.4 Legal and Regulatory Disclosure

hv999 will disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are legally required to do so. We will, where permitted by law, notify you of any such disclosure request before complying, to give you the opportunity to seek legal protection against disclosure.

3.5 Business Transfers

In the event that hv999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer via the email address registered on your account and will ensure the acquiring entity is contractually bound to honour the terms of this Privacy Policy with respect to your data.

5.1 Security Measures

hv999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and hv999 servers
• Encrypted password hashing — your password is never stored in plain text
• SMS OTP two-factor authentication available to all players from account settings
• Role-based access controls — hv999 staff can only access player data relevant to their specific job function
• Regular security audits and penetration testing of our platform infrastructure
• Automated intrusion detection systems monitoring for suspicious access patterns around the clock
• Secure, redundant data centre infrastructure with physical access controls

5.2 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, hv999 will notify affected players by email to their registered address within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the steps hv999 is taking to address it. hv999 will also take immediate steps to contain the breach and mitigate harm to affected players.

5.3 Data Retention Periods

hv999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The specific retention periods applied by hv999 are as follows:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory compliance
KYC identity documents	Duration of account + 5 years after closure	Anti-money laundering obligations
Financial transaction records	7 years from the date of each transaction	Financial record-keeping requirements
Gaming activity logs	Duration of account + 3 years after closure	Dispute resolution; responsible gaming
Support communications	3 years from the date of the communication	Dispute resolution; service improvement
Analytics / technical data	24 months on a rolling basis	Platform improvement

After the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7.1 External Links

hv999.vip may contain links to external websites operated by payment partners, game studios, or other third parties. These links are provided for informational convenience only. hv999 has no control over the content, privacy practices, or data handling policies of third-party websites. When you click a link to an external site, you leave hv999.vip and your data becomes subject to that site's own privacy policy. hv999 strongly recommends that you review the privacy policy of any external site you visit before providing any personal information.

7.2 Payment Provider Privacy

When you initiate a deposit via bKash, Nagad, Rocket, or Upay, or via online banking through Dutch-Bangla Bank, BRAC Bank, or City Bank, the transaction is completed on your payment provider's own platform. The privacy practices governing that transaction are those of your payment provider. hv999 only receives a transaction confirmation and reference number from the payment provider — not your full account credentials or PIN.

7.3 Game Studio Environments

Certain live casino games offered through providers such as Evolution Gaming and Ezugi are delivered via a live streaming environment hosted by the game studio. The game session may be subject to the game studio's own terms and privacy standards with respect to session data. hv999 contracts with all game studios to ensure that player data is handled in a manner consistent with the standards set out in this Privacy Policy.