hv999 Terms &
Conditions of Use
These Terms & Conditions constitute a legally binding agreement between you and hv999. By creating an account or using any service on hv999.vip, you confirm that you have read, understood, and agreed to every clause set out in this document. Please read carefully before proceeding.
Binding Agreement
By accessing hv999 and creating an account, you enter into a legally binding contract. These Terms & Conditions govern every aspect of your relationship with hv999, including deposits, withdrawals, bonus claims, and game participation.
Adults Only — 18+
hv999 is strictly an 18+ platform. No person under the age of 18 may register, deposit funds, or participate in any game or betting market offered on hv999.vip. Accounts belonging to underage users are closed immediately.
Fair & Transparent
hv999 is committed to fair play. All game outcomes are determined by certified RNG technology. Bonus terms are written in plain, accessible English with no hidden conditions buried in small print.
Secure Payments
All deposits and withdrawals on hv999 are processed through verified payment channels including bKash, Nagad, Rocket, and Upay. Funds are held securely and withdrawals are processed in accordance with these Terms .
Account Security
You are solely responsible for maintaining the confidentiality of your hv999 login credentials. hv999 will never ask for your password via email, live chat, or any other channel. Enable two-factor authentication to protect your account.
Responsible Gaming
hv999 provides deposit limits, session time-outs, and self-exclusion tools to support responsible gaming. If gambling is affecting your wellbeing, contact our support team at [email protected] or visit the Responsible Gaming page.
Definitions & Interpretation
In these Terms & Conditions, the following defined terms apply throughout unless the context expressly requires otherwise. Where the context permits, words in the singular include the plural and vice versa; references to one gender include all genders; and references to a "person" include any individual, company, partnership, or unincorporated association.
| Term | Meaning |
|---|---|
| "hv999" / "we" / "us" / "our" | The hv999 platform, accessible at https://hv999.vip, and the legal entity operating it. |
| "Player" / "you" / "your" | Any individual who accesses, registers on, or uses any service provided by hv999.vip. |
| "Account" | The registered hv999 player account, including all associated wallet balances, bonus balances, transaction history, and personal information. |
| "Services" | All products and features available on hv999.vip, including but not limited to sports betting, live casino, slots, crash games, promotional bonuses, and customer support. |
| "Real Money Balance" | Funds deposited by the player into their hv999 wallet that have not yet been used in wagering or withdrawn. |
| "Bonus Balance" | Promotional credits credited to a player's account as part of a bonus offer, subject to applicable wagering requirements before withdrawal. |
| "Wagering Requirement" | The total amount a player must wager before bonus funds or bonus winnings become eligible for withdrawal, expressed as a multiplier of the bonus amount (e.g., 30x). |
| "KYC" | Know Your Customer — the identity verification process required before first withdrawal, using a valid National ID Card, passport, or other approved document. |
| "BDT" / "৳" | Bangladeshi Taka, the currency in which all hv999 account balances, deposits, and withdrawals are denominated. |
| "BST" | Bangladesh Standard Time, UTC+6, the reference time zone for all hv999 operational and promotional deadlines. |
References to "these Terms" or "this Agreement" mean the current version of this Terms & Conditions document as published on hv999.vip/terms-conditions, including any amendments published after the original effective date. hv999 reserves the right to amend these Terms at any time. Continued use of the Services following notification of any amendment constitutes acceptance of the revised Terms.
Eligibility & Age Restriction
⚠️ 18+ Only. hv999 is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market. Providing false information about your age to gain access is a serious violation of these Terms and may constitute a criminal offence under applicable law.
2.1 Age Requirement
To be eligible to use hv999 Services, you must be at least 18 years of age at the time of registration. hv999 conducts identity verification checks (KYC) on all accounts before processing a first withdrawal. Any account found to belong to a person under 18 will be closed immediately, all pending bonus offers will be cancelled, and any real-money balance will be returned to the original payment source after an investigation period.
2.2 Geographic Eligibility
hv999 is designed for and primarily serves players resident in Bangladesh. You are responsible for ensuring that your access to and use of the hv999 Services complies with all laws and regulations applicable in your jurisdiction. hv999 does not represent that the Services are lawful in every jurisdiction. Players accessing hv999 from jurisdictions where online gambling is explicitly prohibited by local law do so at their own risk and are solely responsible for any legal consequences arising from such access.
2.3 Single Account Policy
Each individual player may hold only one (1) active hv999 account. Operating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. Where hv999 identifies that a player holds more than one account, all associated accounts will be suspended pending investigation, bonus balances will be voided, and duplicate accounts will be permanently closed.
2.4 Self-Exclusion Status
Players who have previously activated a self-exclusion period on hv999 are not eligible to register a new account until the exclusion period has formally expired. Attempting to circumvent a self-exclusion by registering under a different name or payment method is a breach of these Terms and will result in permanent account closure.
2.5 Employee and Affiliate Exclusion
Current employees of hv999, its parent company, subsidiaries, affiliated entities, game software providers, and payment processing partners are not eligible to hold player accounts or participate in any real-money gaming activity on hv999.vip. This restriction extends to immediate family members residing in the same household as an employee.
Account Registration & Verification
3.1 Registration Requirements
To access real-money gaming Services on hv999, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update your registration information promptly if any details change. hv999 is not liable for any loss arising from your failure to maintain accurate account information.
3.2 Identity Verification (KYC)
Before processing your first withdrawal request, hv999 is required to verify your identity. You must submit a clear copy of at least one of the following documents:
- Bangladesh National Identity Card (NID)
- Valid passport (photo page)
- Bangladesh driving licence
hv999 may also request a selfie photograph, proof of residential address (such as a utility bill or bank statement dated within the last three months), or confirmation of ownership of the payment method used for deposits. Failure to provide satisfactory KYC documentation within 30 days of a withdrawal request may result in suspension of the withdrawal and, ultimately, closure of the account.
3.3 Account Security
You are solely responsible for maintaining the security and confidentiality of your hv999 username and password. You must not share your login credentials with any other person. hv999 strongly recommends that all players enable SMS OTP two-factor authentication from within their account settings. Any activity that takes place under your account credentials — whether authorised by you or not — is your responsibility unless you have reported unauthorised access to hv999 support prior to the activity occurring.
📧 Suspicious Account Activity: If you suspect that your hv999 account has been accessed without your authorisation, contact support immediately at [email protected]. Include your registered email address and a description of the suspicious activity. hv999 will temporarily freeze the account while the investigation is conducted.
3.4 Accurate Information Obligation
Providing false, misleading, or fraudulent information during registration or during the KYC process is a material breach of these Terms. hv999 reserves the right to close any account where registration information is found to be inaccurate, to void any winnings generated by the account, and to retain any bonus balances credited prior to discovery of the breach.
Deposits, Withdrawals & Currency
4.1 Accepted Currency
All hv999 account balances, deposits, withdrawals, wagers, and bonus amounts are denominated exclusively in Bangladeshi Taka (BDT, ৳). No foreign currency conversion is applied. There are no currency exchange fees on any transaction processed through hv999.
4.2 Deposit Methods and Minimums
hv999 accepts deposits via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The minimum deposit amount across all channels is ৳300. hv999 does not charge a deposit fee; however, your mobile financial service provider may apply their own standard transaction charges.
4.3 Withdrawal Processing
Withdrawal requests to bKash and Nagad wallets are typically processed within an average of 5 minutes from the time the request is approved. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, and City Bank are processed on a same-day basis for requests submitted before 17:00 BST on a standard working day. hv999 does not charge any fee on withdrawals. The minimum withdrawal amount is ৳500. There is no maximum withdrawal limit for accounts that have completed full KYC verification.
4.4 Source of Funds
You confirm that all funds deposited into your hv999 account are from a legitimate source and are not proceeds of crime, fraud, money laundering, or any other illegal activity. hv999 conducts ongoing transaction monitoring and reserves the right to request source-of-funds documentation for large or unusual deposits. Failure to provide adequate source-of-funds documentation may result in account suspension and reporting to the relevant authorities.
4.5 Payment Method Consistency
hv999 applies a payment consistency policy: withdrawals must be made to the same payment method used to make the most recent deposit, up to the value of that deposit. This policy exists to prevent money laundering and to protect player funds. Where the original deposit method is unavailable, the hv999 payments team will contact you to agree an alternative verified channel.
💳 Zero Fees Policy: hv999 does not levy any transaction fee on deposits or withdrawals processed through hv999.vip. The amount you deposit is the full amount credited to your gaming wallet. The amount you request to withdraw is the full amount delivered to your bKash, Nagad, or bank account.
Bonuses & Promotions
5.1 Welcome Bonus
New hv999 players are eligible for a 100% first-deposit match bonus of up to ৳20,000 on their initial qualifying deposit via bKash or Nagad. The welcome bonus is available once per player, per household, per device, and per payment method. Players who have previously held an hv999 account are not eligible for the welcome bonus on a newly registered account.
5.2 Wagering Requirements
All bonus amounts credited to your hv999 Bonus Balance are subject to a minimum wagering requirement before they or any associated winnings may be withdrawn. The specific wagering requirement multiplier applicable to each promotion is stated on the individual promotion page. Unless stated otherwise, the standard wagering requirement for the welcome bonus is 30x the bonus amount. Wagering contributions vary by game category as follows:
- Slots — 100% contribution towards wagering requirements
- Live Casino (Blackjack, Baccarat) — 10% contribution
- Live Casino (Roulette) — 5% contribution
- Sports Betting (pre-match) — 100% contribution on qualifying selections at odds of 1.70 or higher
- Crash Games (Aviator, etc.) — 50% contribution
5.3 Bonus Expiry
Bonus balances that have not met the applicable wagering requirement within 30 calendar days of the date of credit will expire automatically. Expired bonus balances and any associated winnings are forfeit and cannot be reinstated. It is your responsibility to monitor your bonus expiry dates within your hv999 account dashboard.
5.4 Abuse and Exploitation
hv999 reserves the right to cancel any bonus, void associated winnings, and close the relevant account where it determines — at its sole discretion — that a player has exploited, abused, or circumvented the spirit of a promotional offer. This includes but is not limited to: using multiple accounts to claim the same bonus; wagering in patterns designed to achieve risk-free bonus clearance; coordinated bonus abuse between multiple players; and the use of automated software or bots to satisfy wagering requirements.
5.5 Promotional Changes
hv999 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Changes to an ongoing promotion will be communicated to affected players by email or on-site notification. Promotions may be subject to additional game-specific, time-limited, or player-tier restrictions as stated in the individual promotion terms published on hv999.vip.
Fair Play & Prohibited Conduct
6.1 RNG Integrity
All slot, table, and virtual game titles available in the hv999 casino lobby use independently audited random number generator (RNG) software supplied by globally certified game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. hv999 does not modify RNG outcomes and does not have the technical ability to influence individual game results. The return-to-player (RTP) percentages published for each game reflect the long-run theoretical payout rate as certified by the game studio.
6.2 Prohibited Activities
The following activities are strictly prohibited on hv999 and constitute a material breach of these Terms, entitling hv999 to suspend or permanently close your account and void associated balances:
- Using automated software, bots, macros, or any mechanical or electronic device to play games or place bets
- Collusion with other players to manipulate game outcomes or exploit bonuses
- Match-fixing or placing bets on sporting events for which you have inside knowledge or have participated in fixing
- Attempting to reverse-engineer, tamper with, or interfere with any game software or hv999 platform code
- Using fraudulent, stolen, or third-party payment methods to fund your account
- Chargebacks or payment reversals through your financial service provider after wagering deposited funds
- Creating or operating multiple accounts for any purpose
- Providing false identity information or impersonating another individual
6.3 Consequences of Prohibited Conduct
Where hv999 determines that a player has engaged in prohibited conduct, it reserves the right to immediately suspend the account pending investigation, to void and withhold any winnings generated during the period of prohibited conduct, to permanently close the account, and to report the activity to relevant financial crime or law enforcement authorities where required by law.
⚠️ Chargebacks: Initiating a chargeback or payment reversal through bKash, Nagad, or any bank after wagering deposited funds is treated as an act of fraud by hv999. All associated accounts will be suspended immediately and the matter referred for legal review. Players with legitimate payment disputes should contact hv999 support directly before approaching their payment provider.
Account Suspension & Closure
7.1 Voluntary Closure
You may request closure of your hv999 account at any time by contacting support at [email protected]. Before closure, any real-money balance remaining in your account will be returned to your registered payment method, provided that KYC verification has been completed and no active investigation is underway. Bonus balances at the time of voluntary closure are not eligible for withdrawal and will be cancelled.
7.2 hv999-Initiated Suspension
hv999 reserves the right to suspend any account at any time, with or without prior notice, where it has reasonable grounds to suspect a breach of these Terms, fraudulent activity, money laundering, underage gambling, KYC failure, or any other conduct inconsistent with the safe and legal operation of the platform. During a suspension, the relevant funds are held securely and will be returned if the investigation concludes in the player's favour.
7.3 Permanent Closure by hv999
Where an investigation concludes that a material breach of these Terms has occurred, hv999 may permanently close the account. In such cases, hv999 reserves the right to withhold any bonus balances and winnings derived from the period of breach. Real-money deposits that were not involved in the breach will be returned after a reasonable review period. hv999 will communicate the outcome of any investigation by email to the registered address on the account.
7.4 Self-Exclusion Closure
Players who choose to self-exclude via the hv999 responsible gaming tools are requesting account closure for a specified or indefinite period. During the self-exclusion period, the account will be locked and no new deposits, withdrawals, or wagers will be accepted. Any real-money balance at the time of self-exclusion will be returned within 5 business days of the exclusion being activated. hv999 will take reasonable steps to prevent marketing communications being sent to self-excluded players during their exclusion period.
Limitation of Liability
8.1 No Guarantee of Winnings
Participation in online gambling involves a risk of financial loss. hv999 makes no representation or guarantee that you will win or that you will recoup any amount you deposit or wager. Past game outcomes are not indicative of future results. You acknowledge that gambling is a form of entertainment and that losses are a foreseeable outcome of participation.
8.2 Platform Availability
hv999 endeavours to maintain continuous platform availability but does not guarantee uninterrupted access to the Services at all times. The platform may be temporarily unavailable due to scheduled maintenance, unexpected technical failures, third-party service interruptions, or events beyond hv999's reasonable control (including network outages, cyber-attacks, natural disasters, or acts of government). hv999 is not liable for any loss — financial or otherwise — arising from a period of platform unavailability.
8.3 Maximum Liability
To the maximum extent permitted by applicable law, hv999's aggregate liability to any player in connection with the Services — whether arising in contract, tort, negligence, or otherwise — is limited to the total net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim. hv999 is not liable for any indirect, consequential, special, incidental, or punitive damages of any kind, including loss of profits, loss of opportunity, or loss of data.
8.4 Third-Party Content
Game software and content made available on the hv999 platform is supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. hv999 is not responsible for errors, bugs, interruptions, or malfunctions in third-party game software that result in incorrect display of results, game freezes, or disconnections. Where a game malfunction can be verified, hv999 will void the affected round and return the wagered amount, but is not liable for any further compensation.
8.5 Governing Language
These Terms & Conditions are written and published in English. In the event of any inconsistency between the English version of these Terms and any translation, the English version shall prevail.
📋 Questions About These Terms: If any part of these Terms & Conditions is unclear, please contact the hv999 support team before registering or depositing. Our team is available 24/7 to explain any clause in plain English. Email: [email protected]
Explore hv999 — Bangladesh's Trusted Casino
Now that you've reviewed our Terms & Conditions, you're ready to enjoy everything hv999 has to offer — from live cricket betting and slots to live casino tables and instant bKash withdrawals. New players receive a 100% welcome bonus up to ৳20,000. 18+ only.
🔞 18+ Only. hv999 is an adult platform. You must be 18 years of age or older to register and play. Gambling involves financial risk — always play within your means. If gambling is affecting your wellbeing, visit our Responsible Gaming page or contact for confidential support.